Managed engineering
Long-term ownership of the systems you depend on.
Support that improves the system over time, rather than holding it still.
Most managed service arrangements are designed to keep a system stable and nothing more, which means the estate gets a little harder to change every year. We run support as continuous engineering: the same team that keeps production healthy also reduces the reasons it needs attention.
Capability
What we take on
One team, accountable for both stability and improvement.
Production support
Ownership of live service health, incident response and the operational relationship with the business.
Application enhancement
A steady flow of business-requested change, delivered without a separate mobilisation each time.
Reliability engineering
Removing the recurring causes of incidents instead of improving the speed of the response to them.
Legacy support
Experienced ownership of middleware and platform estates that newer teams are reluctant to touch.
Continuous modernization
Incremental modernization funded from the support engagement, so debt reduces rather than accumulates.
Performance optimisation
Tuning against real production behaviour — JVM, datasource, query and configuration level.
Managed engineering teams
A named team with senior technical oversight, operating as part of your engineering organisation.
Support that only preserves the current state is not neutral. The estate gets harder to change every year it is held still.
Bring us a difficult technology problem. We will help define the practical path to solving it.